My replacement Surface Pro 3 is finally here, but good grief, if it didn’t turn out to be an ordeal!
And when it came right down to it, the FedEx driver was the one to fix the screw-up.
Let me back up and tell you the full story….
As you may recall, I was having quite a few problems with my Surface Pro 3, see I Love You But You’re Going Back post. So, I sent it in to Microsoft for a replacement. I was told 7-10 days turnaround; I wasn’t thrilled but couldn’t really do anything about it so I said fine.
A few days after I sent the Surface Pro 3 in for replacement, I checked online to see if Microsoft had received it and indeed they did. However, at that time I also noticed that they had the wrong address (house number and zip code) on the “ship to” field for where to ship my new one. Continue reading