I’m going to be trying something new with my connection issue instructions, though. Instead of the picture-intensive walk-through, I made flowcharts that you can follow to help resolve connection, audio, and video issues with Skype. Also, each flowchart assumes that the problem is on your end.
It’s possible (maybe even likely) the problem is on the other end but, you can’t really do anything about that except send the remote person a copy of the flowchart (or, better yet, point them at http://lovemysurface.net). Cool? Here we go…
Skype Issues on Windows 8: Connection Issues
If you’re having issues even getting connected to someone via Skype, take a look at our Skype Connections Troubleshooting Flowchart, below. To get it, simply click on the picture link below.
Skype Issues on Windows 8: Sound Issues
Now that you can connect to the other end, there are only a couple of common things that can go wrong. Not being able to hear and/or speak to the other person is one of them. If audio issues like these are your problem, take a look at our Skype Audio Troubleshooting Flowchart. To get it, simply click on the picture link below.
Skype Issues on Windows 8: Video Issues
In the last flowchart we have covers video issues, so if video issues are what brought you here today, take a look at our Skype Video Troubleshooting Flowchart. To get it, simply click on the picture link below. As you might expect, these flowcharts won’t catch every possible issue but, they should help with the more common ones. At least, hopefully, they’ll point you in the right direction so you can solve the problem on your own.
Finally, please let me know if you like the flowchart format. It took a while to make them but, if they’re easier to use (or more helpful) than my normal format, I’ll start doing more of them.
Tim Rolston is a professional geek with over 23 years of experience working in Information Technology and dealing with everything from large-scale storage to remote systems management and automation for organizations such as Texas Instruments, Mobil Oil, and the University of Michigan (where he was an Academic IT Director).
He co-founded JTRTech along with Joanna to realize his long-time dream of working for himself.